Questions and answers sensitive and culturally competent forgiveness, mediation and arbitration

Search questions:

A sensitive and culturally competent mediation is a mediation that is first and foremost intended when there is a cultural, ethnic, linguistic difference and even when there is a difference in perceptions and worlds of content between the two parties involved in the conflict. This mediation is aware of the gaps and the cultural, perceptual and value differences between the involved parties, and first and foremost responds to the needs that arise against the background of the cultural difference. For example, when two couples, one Jewish and the other Arab, each comes with a different cultural and ethnic baggage, in addition to the socio-political baggage, and the ethnic tension between them. This mediation in the light of its awareness, in my view, has more chances of success, and more chances of both parties being satisfied with the mediation process and its results.

Answer :

Sometimes actually many mediation, arbitration and dispute settlement procedures do not succeed and do not reach an agreement, this is in light of the lack of awareness and in-depth understanding on the part of the mediator of the differences between the two parties involved. This difference may become a rigid barrier, which leads both sides to a dead end, to the deepening of anger, tensions, and failure to reach an agreement and resolve the conflict

Many elements and motifs from the forgiveness process as a process for resolving conflicts can emerge as an illustrative example of cultural sensitivity, and in fact can be used in a mediation and conflict resolution process between the parties, when at least one of the two parties involved is from among the Arab population. This is the case, for example, in the ‘Shamgalana’ procedure among the Ethiopian Jewish population in Israel. A mediator who will be well informed of the rules of the forgiveness procedure, may be a better and more successful mediator in mediating between parties from the Arab population

Absolutely not, a culturally sensitive mediation can accommodate and help the mediators from the Arab population. But it is not intended only for the Arab population. can benefit from a culturally sensitive mediation, when there is a meeting between parties coming from different and different cultures, concepts and content worlds. Like the Jewish immigrant population in Israel, immigrants from Ethiopia, Russia and all the other minorities, this is in addition to mediation that may be carried out even for example when there is a difference between the parties not necessarily on a cultural and ethnic background, but on the background of different content worlds such as a bridged person who is an electrician with the other side a high-tech person or a philosopher !.

The center’s field of activity includes mediation and arbitration between parties in which there is tension, conflict and disagreement, this includes holding workshops, sessions and lectures in the fields of mediation with cultural sensitivity, and bringing hearts together between parties/or groups coming from different backgrounds in Israel.

  • The center provides a variety of trainings, sessions and lectures, such as:
  • Training in imparting strategies and techniques in culturally sensitive mediation: during the workshop, an illustration and practice is given of how preparations are made for mediation, how to approach the examination of sensitive and culturally aware reality checkers in mediation, how separate meetings and conversations are conducted at the very beginning of the mediation process, and how the mediator deals with the complexity of emotions in the culturally sensitive mediation process .
  • Training in the areas of the influence of the principles of ‘forgiveness’ as an informal clan service, on the mediation procedures as a service from formal institutions
  • Training in formulating and writing an organizational and business code of ethics based on diversity, competence and intercultural feelings
  • A multicultural aspacleria of the other in front of me and the other within me
  • Training in imparting emotion management techniques in the mediation room among mediators from the Arab Muslim society in Israel
  • Training in the examination and complementary analysis of Arab culture and their effect on the mediation process

Answer :

We come to you: the workshops and lectures take place at the workplaces, or alternatively outside the offices, that is, activities in nature (this and if the season allows!)

The workshops, sessions and lectures are not necessarily intended for organizations where conflict, tension or conflict in the workplace stands out. And this is in light of the fact that in many cases intra-organizational tensions and pressures are hidden, repressed and there is a fear of revealing them, also even in a situation where there is no conflict and tension at all, often involvement and partnership in this workshop increases the output, the combination and the output among the employees in the organization, and who come from different perceptions and backgrounds culturally diverse.

A variety of workshops are provided, such as:

  • A workshop on cultural diversity and difference as a source of organizational wealth
  • Workshop called – ‘In the eye of the storm’ Challenges of therapists and social workers begin with therapeutic contact with patients and families from traditional Arab society
  • Workshop for mediation, arbitration, tolerance and reducing stress and hostility in a multicultural employee organization
  • The workshop on overcoming disputes, and building multicultural-ethnic agreements
  • Rehabilitation workshop and building organizational training and intercultural-ethnic tolerance
  • The emotion disclosure activity workshop: authenticity or falsification in the emotion of Jewish and Arab employees working in a shared workplace

Mainly: psychologists, attorneys, and education and treatment personnel. In certain and unique cases, the training is carried out by lawyers.

The principles and values of the work in the Solha organization are based on respect for each other and language, reciprocity, equality, transparency, fairness and a belief in the great and significant value of variety and diversity. Also the belief in the goodness of his heart and human humanity


There are several models, techniques and strategies that are used in culturally and ethnically sensitive mediation, for example:

  • The relationship model and meeting between Arabs and Jews in shared spaces
  • The strategy of the narrative school, as the culturally sensitive mediation approach among ethnic minorities who are in socio-political-religious tension

Want to consult with a qualified cultural mediator? Leave details

Accessibility Toolbar

Need a cultural bridge?

Leave details and I will get back to you soon!